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CAREERS

 
ABOUT DR. BARBARA STURM

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skin care regimens. The three pillars of Dr. Sturm’s skin care philosophy to achieve the #SturmGlow are: fundamental nutrition/hydration, healing the skin matrix rather than harming it with aggressive approaches, and reducing the visible signs of irritation.

Dr. Sturm launched a full skincare range in 2014. The complete Dr. Barbara Sturm Molecular Cosmetics line is formulated for those who yearn for an uncomplicated yet highly effective skincare regime that provides hydration, nutrition, and regeneration glow. Innovative ingredient science is at the core of Dr. Sturm’s line – potent, key ingredients that have been widely clinically studied for their properties and efficacy. One such ingredient is the natural extract Purslane, a nutrition-packed anti–aging ingredient that calms the skin and helps reduces the visible signs of irritation. Dr. Barbara Sturm Molecular Cosmetics is the amalgamation of scientifically driven aesthetic medicine and nature's reparative contributions.

 

DR. BARBARA STURM BRAND REPRESENTATIVE

JOB TITLE: Brand Representative

DETAILS: Full Time – 35 hours, Permanent, Variable Shifts

LOCATION: Paris, France

Job description:

We are looking for a passionate Brand Representatives to achieve sales, customer service and operational targets within world renowned luxury department stores in Paris. Candidates should have proven sales experience, ideally within the Beauty Industry. As a Brand Representatives, you will provide a tailored, personalised service to our customers ensuring each customer has a unique and luxurious experience, whilst achieving sales and customer targets. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store teams. If you have a genuine love of luxury skin care and are looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you!

 We also offer excellent training and a competitive package.

Role Responsibilities:

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Provide daily/weekly reports, as required
  • Be a true ambassador of the brand.

Skills & Knowledge Required:

  • Proven retail experience preferably within beauty, ideally skincare.
  • The ability to provide genuine and personalized customer service.
  • Proven track record of achieving sales and customer service targets.
  • Experience of creating and executing in-store events.
  • Business planning experience including calendar and event anniversary planning.
  • Retail operations experience including inventory, facilities management and cash reconciliation.
  • Ability to work Department Store hours including early and late shifts (weekdays, weekends & bank holidays). 

Who You Are:

  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work well with others, as well as the ability to work independently to drive a successful business.
  • Demonstrates professional treatment consultation and application.
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision.

You Also Have:

  • Retail experience, preferably in a customer focused, cosmetics environment.
  • Demonstrated successful sales experience, exceeding quota.
  • Ability to learn and utilise online clientelling tools and software.
  • Proof of your right to live and work in France, if invited to attend an interview.

Please send your CV and required documents to our Human Resources Department at [email protected]

 

Dr. Barbara Sturm - VIP Concierge Lead

The VIP Concierge Lead at Dr. Barbara Sturm is responsible for actively building relationships with our STURM Privé clients on our .COM and driving sales. You will lead by example through a proactive sales approach combined with excellence and consistency of service to STURM Privé clients. The role involves creating lasting customer relationships with both new and existing clients. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience end-to-end, their personal skincare routines and product advice.

 

Main Objectives and Responsibilities:

  • Build strong relationships with our most loyal customers, to ensure they enjoy a first class experience and they feel part of the Sturm family
  • Consistently exceed customer and company expectations and take initiative to constantly raise the level of service you provide
  • Demonstrate a can-do attitude in every situation, meeting the needs of the most demanding customers at all times
  • Be responsible for all aspects of your customer orders; providing a dedicated point of contact and thorough after-sale support, creating an exceptional customer experience.
  • Resolve any escalated customers’ issues as necessary - always turn negative/difficult customer feedback into a positive outcome and deliver a personalised shopping experience to every contact within agreed SLAs
  • Ensure prompt and consistent follow-up of introduction of new high potential clients, introducing to the STURM Privé program and representing the brand as the client’s point of contact
  • Proactively identify opportunities to drive brand awareness, sales and customer experience and take initiative to research potential individual clients to strategically target and increase their spend
  • Ensure prompt follow up activity with customers acquired through Client Experience events to build lasting relationships
  • Build strong, collaborative relationships with other departments; attend weekly Sturm Customer Workshops, share customer feedback, provide suggestions and support new business initiatives
  • View all contacts as a potential sales opportunity, taking the initiative to close sales
  • Observe at all times client confidentiality and company policies for data protection and security
  • Work together with the Customer Service team, be flexible to support the needs of the business during peak-times and demanding situations


The ideal candidate will have:

  • 3-5 Yrs Experience in the luxury Industry, preferably in skincare
  • Proven track record of meeting KPIs and delivering targets
  • Self-motivated and sales driven
  • Proven experience of building and managing a personal book of clients
  • Extensive knowledge and passion for luxury skincare
  • Excellent communication skills, specifically with regard to building relationships with customers.
  • A confident networker with a resourceful approach and natural ability to seek out opportunities to further engage with HNW clients
  • Comfortable with distance management
  • Experience with BigCommerce or Freshdesk is a plus
  • Demonstrated knowledge of Microsoft Office suite; Excel, Word, PowerPoint

APAC TRADE MARKETING MANAGER

Job title: APAC TRADE MARKETING MANAGER

Department: Marketing

Reports to: APAC Sales Director, dotted line to Global Marketing Director / Head of Trade Marketing

 

Overview: The APAC Trade Marketing Manager is responsible for developing and executing the trade marketing strategy of Dr. Barbara Sturm within this region to achieve defined business objectives. At the intersection of the Global Marketing and Commercial Teams, you will ensure the proper planning and delivery of all trade marketing activations and programs (both offline and online) designed to increase brand visibility and sales.

Responsibilities:

  • Develop and deliver a trade marketing strategy to meet both brand and customer expectations across offline and online channels
  • Execute trade marketing programs (including digital and in-store activations) across APAC, respecting brand, commercial and customer objectives to increase visibility as well as sales
  • Monitor and evaluate performance of activities by channel to measure effectiveness and provide recommendations of improvements. This includes weekly and monthly department reports.
  • Manage budget and ROI for specific trade marketing activities
  • Create materials and presentations to increase brand presence, market share and improve customer satisfaction
  • Drive localised marketing initiatives to maximize selling opportunities
  • Work closely with the brand team on briefs and execution of campaigns
  • Create, maintain and oversee a calendar of all trade marketing activities for the region
  • Provide market intelligence and feedback on retailer needs to commercial / marketing teams
  • Assist in identifying new business opportunities

Candidate Requirements:

The ideal candidate will have:

  • At least 3 – 5 years of experience in a similar role, ideally acquired in a global capacity within a luxury environment
  • Proven understanding of all marketing channels across offline and online
  • Strong project and budget management skills
  • Ability to liaise and negotiate at different levels with confidence and impact
  • Exceptional organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Proficiency in Mandarin required, proficiency in another Asian language or German is a plus
  • Self-starter mind-set with strong can-do attitude
  • Positive mindset and energy

 

Dr. Barbara Sturm Facialist – Paris area

Job Responsibilities:

  • Professional performance of cosmetics treatments
  • Customer-oriented advice in terms of treatments
  • Achieve individual sales goals and contribute to team sales objectives
  • Get to know your customers and build strong relationships
  • A true ambassador of the brand interacting with consumers in our retailers stores
  • Able to recommend and sell all products
  • Involved with organised events which are designed to promote the brand image and maximise the sales
  • Some travel to international Pop Up Spas may be required
  • Report into the UK/ Country Manager and provide weekly reports

Key responsibilities:

  • Experiences as a facialist
  • Excellent customer service skills
  • Effective communicator and team player
  • Proven retail sales skills
  • You have a passion for skincare and serving customers
  • Good presentation with excellent communication and interpersonal skills

Who You Are:

  • Focused on attention to detail, taking initiative and working in a positive working environment
  • Ability to work well with others, as well as the ability to work independently to drive a successful business
  • Demonstrate professional treatment consultation and application
  • Ability to work well in a fast-paced

You Also Have:

  • Trained cosmetician
  • Minimum 1-year Hotel SPA experience, preferably in a customer focused, cosmetics environment
  • Previously demonstrated successful sales experience, exceeding quota
  • Ability to learn and utilize online clientele tools and software

Please send us your complete application including your earliest possible starting date and your salary expectations.

 

Dr. Barbara Sturm Wholesale Spa Manager

JOB TITLE:                           Wholesale Spa Manager

DETAILS:                             40 Hours/5 Days - full time, permanent, variable shifts

LOCATION:                         Home based position with travel when needed                                                                    

REPORTING TO:               GM UK & Global Commercial Director

 

Job description:

Barbara Sturm Molecular Cosmetics is seeking a strong, detail-oriented, process driven, hands-on Wholesale Spa Manager. This is an opportunity to join a dynamic, international and fast-growing luxury skincare brand, playing a crucial role handling Spas and Hotels in the wholesale channel. The Wholesale Spa Manager will be responsible for all aspects of sales, training, business development, and execution for this channel, alongside the GM UK & Global Commercial Director.

Responsibilities:

  • Manage strong and durable key client relationships with all wholesale Spa partners, inclusive of Top Management
  • Lead training for Spa partners, both existing and new accounts, retail and treatment training
  • Work with GM UK on new opportunities for potential partners, including cost share, counter space, location and new door openings
  • Identify new business opportunities, follow up on all prospect enquiries for Wholesale Spa accounts, and opening new accounts
  • Manage day to day operations for client remit
  • Provide exceptional client service to existing partners
  • Lead sell-in NPD by season to Wholesale Spa clients
  • Work closely with Trade Marketing team to execute agreed joint business plans for clients
  • Track spend and ROI within budget parameters as set on JBP/Trade Marketing Plan (approved by GM UK)
  • Lead bi-annual strategy/market meetings (and more regular monthly calls with key partners)
  • Forecast monthly, quarterly and annual net sales, basic replenishment needs, new products placement in conjunction with the GM UK
  • Analyse sell through reports for the region to optimize performance and identify key areas of opportunity, including stock holding analysis, treatment sales. Monitor performance versus budget targets and KPIs
  • Work very closely with DBS Operational teams to ensure timely process and shipment of any partner orders
  • Partner with DBS in house Registration team to provide necessary documentation to clients requiring registration information for new launches or new markets
  • Protect DBS brand equity by ensuring Global Visual Guidelines are adhered to all times
  • Organise events in partnership with key Wholesale Spa partners and DBS Trade Marketing team

Qualifications:

  • Ideally an experienced and Level 4 trained esthetician (or international equivalent)
  • Experienced Account Manager with extensive expertise in commercial leadership roles in premium beauty
  • Entrepreneurial spirit, a ‘Can do’, ‘hands on ‘approach
  • Exceptional relationship and interpersonal skills
  • Strong communication and presentation skills
  • Existing, strong networking relationships with key Spas and Hotels globally
  • A team player, but must be able to work autonomously
  • Solutions driven
  • Self-motivated and proactive
  • Results oriented (top and bottom lines)
  • Versatile and adaptive working style
  • Strategic and analytical
  • Ability to multi-task
  • Comfort with distance management
  • Demonstrated knowledge of Microsoft Office suite; Excel, Word, PowerPoint

 

 


 

SALES OPERATIONS COORDINATOR (LEVEL SUBJECT TO CHANGE)

  • Location: NYC
  • Reporting To: Director of Operations
        •  
JOB DESCRIPTION:

We are looking for a Sales Operations Coordinator – North America, based in our New York office. This role reports to the Director Operations – North America. In this role, you’ll be supporting the Wholesale team with sales order processing, retailer e-mail correspondence, item set up forms and launch communication to deliver the regions fiscal targets.

  • Manage daily order processing of all manual and no charge orders via NuOrder system, ensuring that orders are processed and shipped within the agreed upon standard timelines
  • Serve as main contact for independent B2B accounts, supporting them in regards to all inquiries on order status, tracking, returns, etc
  • Manage and implement a system to facilitate new account inquiries
  • Responsible for maintaining Instagram Commerce Manager inventory levels, order processing and coordinating with Social team to ensure product is ready to go live on Instagram Shop
  • Communicate launch allocation via email to all B2B accounts, tracking all PO’s to ensure submission is made.
  • Manage item requirements by account, including sku information, product images and copy.
  • Assist Director of Operations in weekly and monthly sales reporting.
  • Ad-Hoc projects for Operations and National Accounts department
  • Ensure accounts receive timely communication on launches, promotional calendar and any other retail activations
  • Act as key user for the NuOrder B2B platform
      •  
REQUIREMENTS:
  • 1-3 years of corporate retail experience, experience in wholesale is a plus, beauty industry is a plus.
  • Extremely detail-oriented with superior organizational and communication skills
  • Positive, team player who can build and maintain healthy cross-functional relationships
  • Proficiency with Microsoft Office (Excel, Powerpoint, etc.). Excel will be tested (vlookup, hlookup, sumifs, errors, pivot tables).
  • Ability to adapt and thrive in a fast-paced environment that is rapidly changing.
  • Solutions-driven with an eagerness to learn and grow.
    •  

APPLICATIONS:

All interested applicants please send their CV and required documents to our Human Resources Department.

For all open roles please contact: [email protected]

Please be aware that due to the many applications we receive - if you do not hear back from us within three weeks we will delete your application according to the DSGVO.


 

PRODUCT DATA & REGISTRATION MANAGER (PART TIME)

  • Location: Düsseldorf
JOB DESCRIPTION:

We are looking for a part time Product Data & Registration Manager to work within our Product Development team in Düsseldorf.

• Data & documentation maintenance: New creation & revision of product data
• Development and maintenance of data structures
• Interaction with suppliers, service providers, authorities, internal departments, customers and other external partners
• Implementation of international registrations and approvals for mainly cosmetic products and supplements
• Compilation, preparation of documentation for submission to authorities / notified bodies
• Support the product development team and sales teams

REQUIREMENTS:

• Experience in dealing with product data and data maintenance is an advantage
• Careful, detailed working method
• Good knowledge of MS Office applications
• Experience with ERP system
• Fast and efficient work
• Independent and structured way of working as well as a high level of initiative
• Communicative, friendly and confident manner
• You enjoy dealing with customers and suppliers
• Pragmatic approach
• Very good knowledge of German and English
• High motivation & reliability
• Absolute team player

WE OFFER YOU:

A dynamic, collegial, demanding and varied working environment and many exciting challenges in an international surrounding. Have we called your interest? Then we look forward to receiving your application.

APPLICATIONS:

Please send us your CV with the title “Product Data & Registration Manager” in the subject line. [email protected]


 

Please be aware that due to the many applications we receive - if you do not hear back from us within three weeks we will delete your application according to the DSGVO.